Frequently Asked Questions

A standard clean is a quick, basic clean that includes: • Surface level dusting (most items are not moved, we dust around stuff like books, trinkets, etc.) • Blind dusting • Floors (vacuuming and/or mopping) • Bathrooms (countertops, spot cleaning of exterior cupboards & drawers mirrors, dusting, tub/shower, sink, toilet, floors) • Kitchen (countertops & backsplashes, inside microwave, spot cleaning of exterior cupboards & drawers, outside of appliances, sink, dishes small loads, floors) • Mirrors cleaned • Floors vacuumed and mopped • Baseboards dusted (on rotation) A deep clean includes all of the general cleaning plus: • Baseboards washed (reachable without moving furniture) • Interior Windows, tracks, blinds, sills • Interior of Appliance detailing • Cupboards and drawer exteriors (reachable top to bottom) • Wiping of light fixtures that are securely in place. • Furniture dusted and polished (lift all items) • Blind wiping • Window sills washed • Dish washing (full) • Laundry • Ceiling fans • High-touch points • Doors & frames • Special attention to build-up in bathrooms  • Furniture vacuuming • Patio swept and glass railings cleaned • Spot check walls • Bed making We recommend scheduling a deep cleaning once per year to maintain a consistently high standard of cleanliness.

Not a problem, we just need access to the house if you won’t be home at the time of your clean. You can provide us with a door code, leave a back door unlocked or hide a key for us!

Any cancellations must be received within 48-hours of your scheduled clean or you may be subject to a cancellation fee.

We work both solo and in teams of two, depending on home size.

While we aim for consistency, the same team cannot always be guaranteed due to time off or unforeseen absences. Rotating teams can be an advantage, as each is trained to our standards and brings their own strengths to your home.

For your protection, we have full liability coverage, as well as WorkSafeBC insurance for all our employees.

In order to achieve the best results, please clear most of the clutter prior to our arrival so that we can concentrate on cleaning and not moving things.

We'd be glad to help! Almost anything can be added for an extra charge.

Absolutely! In addition to our cleaning services, we’re happy to help with packing and unpacking, organizing, laundry, and more. Just let us know how we can assist.

A team two this has the advantage of being in and out faster and doing the work more efficiently.

Once your request is submitted, our team will personally call you—often within the hour—to confirm your estimate, tailor your service plan to your home, and discuss next steps and recommendations.

We stand behind our work. If for any reason your cleaning does not meet expectations, if you have any concerns, please notify us within 24 hours so we can promptly make it right. We do not offer refunds, as our focus is on providing corrections and quality care.

Yes! We bring all necessary supplies and use eco-friendly, family-safe products.

We accept cash or e-transfers. Your payment is due the day of your clean (just a friendly reminder).

It’s simple! When you refer a friend, family member, or neighbor to us, you’ll receive $100 off as our thank-you. The $100 credit is issued when your referral signs up for ongoing weekly or bi-weekly cleaning (one-time cleans do not qualify). This helps us keep our team and schedule consistent.

Your referral can mention your name when booking, or list you in the referral field on our booking form so we know who to thank.

MAID IN A MINUTE, a professional residential cleaning company proudly serving Port Moody, Coquitlam, Port Coquitlam, and surrounding areas.